324 Malvern rd Prahran 3181
Mental wellness first - Tele-health practice
Tele-Health FAQ's
How to start the tele-health session with my doctor?
Secure and confidential tele-health session
Click on the Enter waiting Room tab on the mentalwellnessfirst.com website then click on "join the call" you will be asked to take a selfie for identification as well as fill in your first and last name. This is so your clinician can identify you for security purposes. The photo is not stored anywhere on Coviu
You will also be prompted by the browser to "enable camera and microphone" please click YES to enable
You will be asked to read and accept the informed consent.
Now you will be in the waiting room, ready for your doctor to let you and start the session.
How to Prepare for Your Session
Run a Speed Test to Test your Internet Connectivity
Coviu needs the internet to work. All you need is a minimum of 350Kbps for both upload and download. To test your internet connection, please click the button below:
Run a Speed test
2. Check your Device or Computer
Coviu has been built to run on all modern machines, both computers and smart devices such as phones and tablets.
Most laptops that are from 2010 and later will have an inbuilt camera, speaker, and microphone. If your laptop is from before 2010 you will need to investigate your hardware. To test if your machine is Coviu ready simply click the button below:
Test my Device
3. Check your Web Browser.
We recommend using Google Chrome on all devices except iPhone and iPad. Firefox also works, but will restrict Screen sharing abilities.
4. Close all other apps, programs, or streaming services you are running
This may slow down the internet speed.